Privacy Policy

This Privacy Policy explains how Optika Lenses Co (“Optika”, “we”, “us”) collects, uses, shares and protects personal information when you visit our website or interact with our services, and [Optika Lenses Co, address] is the controller of that information. We collect information you give us directly, such as your name, email address, phone number and message content when you contact us, subscribe or enquire about products; information you enter into our AI chat assistant, including your questions and the conversation transcript, which we ask you not to fill with sensitive health, payment or identity details; and information collected automatically, such as IP address, device and browser type, pages viewed, referring site and approximate location, gathered through cookies and similar technologies. We use this information to operate and secure the Site, respond to enquiries and provide support, run and improve the AI chat assistant and our content and products, personalise and analyse site performance, send updates and marketing where you have agreed or where the law permits (you can opt out at any time), and comply with legal obligations. Where data protection law requires a legal basis, we rely on your consent, performance of a contract, our legitimate interests in running and improving our business, or legal obligation. AI chat conversations may be processed by third-party AI service providers acting on our behalf under contractual confidentiality and data protection terms, may be reviewed by our team to improve quality and safety, and are not used to make decisions with legal or similarly significant effects about you; the chat is not a medical service and replies are automated. We use cookies and analytics tools to understand how the Site is used, and you can manage or disable non-essential cookies through our cookie settings or your browser. We do not sell your personal information. We share it only with service providers that help us run the Site (such as hosting, content management, analytics, email and AI providers), with professional advisers, with authorities where legally required, and in connection with a business sale or restructuring, and some of these recipients may be located outside your country, in which case we use appropriate safeguards such as standard contractual clauses. We keep personal information only as long as needed for the purposes described or as the law requires, then delete or anonymise it. We apply reasonable technical and organisational measures to protect your data, though no online transmission is completely secure. Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, to withdraw consent at any time, to opt out of marketing, and to lodge a complaint with your local data protection authority; residents of California and other US states may have additional rights, including to know, delete and opt out of the sale or sharing of personal information, which we do not do. The Site is not directed to children under 16 and we do not knowingly collect their data. Third-party sites linked from the Site have their own privacy practices, which we do not control. We may update this policy from time to time and will post the revised version with a new “Last updated” date. To exercise your rights or ask questions, contact us at info@optikalenses.com